Returns & Warranty Policy

Thank you for choosing NWAD-HOBBY! We are committed to providing you with products of the highest quality. To ensure your satisfaction, please review our Return & Warranty Policy outlined below:

 

Warranty Coverage:

 

Scope:

- Our warranty exclusively covers quality defects originating from the factory.
It does not extend to damages resulting from misuse, neglect, accident, alteration, or normal wear and tear.
 

Duration:

- The warranty period for our products/services is eight (8) months, starting from the date of purchase.
Warranty Claims & Repair Process:

Claims Procedure:

- If you encounter a quality defect covered under warranty, please reach out to our customer service team promptly.
- Provide proof of purchase and a detailed description of the issue.
- Upon verification, we will initiate the warranty repair process.
Contact: support@nwad.store

 

Repair Process:

- All warranty claims will undergo a thorough inspection to determine the nature and extent of the defect.
- Depending on the issue, repairs will be conducted, or replacement parts will be sent.
- Please note that the warranty repair process may take between 25 to 30 days to complete.
 

Return Policy:

Returns Not Accepted:
- We do not accept returns for products/services.
- However, defects covered under warranty will be addressed through repair or replacement parts.
 

Shipping:

Shipping Responsibility:
- Shipping costs associated with warranty claims will be the responsibility of the customer.
 

Refunds:

No Refunds:
- Please be advised that we do not offer refunds for purchases.